App support

Get help

Email admin@redsealcanada.com with your platform (Windows, iOS or Android), device model, operating system, app version and a short description of what happened. Include the steps that led to the issue and any error message. Screenshots can help; remove personal or payment information before sending them.

Report a question or explanation

Send the question text or identifier, the answer or explanation you want us to check, and a relevant source if you have one. We use reports to investigate possible content errors. Practice scores are study feedback and do not guarantee an exam result.

Where is my progress saved?

Windows: Answers, topic progress and exam history stay on this PC in a separate Welder folder. No account, analytics or cloud synchronization is included. Closing the app preserves your progress; a timed exam continues counting down while the app is closed.

Mobile: Practice history, self-check ratings, flagged questions and study streaks are saved on your device. The app does not provide account login or cloud synchronization. We cannot restore local progress if it is deleted or lost.

How do I reset practice history?

Windows: Open Progress, select Reset progress, then confirm Delete all progress. This clears practice answers, the current exam, exam history and backup progress. This cannot be undone.

Mobile: Open Settings, select Clear practice history, and confirm. This clears recorded answers and completed practice sessions. Self-check ratings, flagged questions and study streaks remain. See the Welder privacy policy for information about removing all local app data and device backups.

Windows compatibility

Welder Windows version 1.0.0 is an unsigned portable app for Windows 10/11 on Intel or AMD 64-bit PCs. Mac and Windows on ARM are not supported by this release. Windows or your organization’s policy may warn about or block unsigned software. Contact support if your device cannot run it; do not change an organization’s security policy without its permission.

Purchase help

For Windows purchases, Lemon Squeezy provides the purchased files through your order receipt. Email sales@redsealcanada.com with your order number for download problems, compatibility issues or refund inquiries. See the purchase terms. Windows, other trades and mobile editions are separate purchases.

For a purchase made through Apple or Google Play, use the purchase history and support options in that store account. If you email us about a purchase, tell us which store you used and describe the issue. Do not send passwords or payment-card details.

Official exam information

Use Exam outline on Windows, the mobile Outline tab, or the official Welder exam information to find the published exam outline. Confirm eligibility, booking, accommodations and the standard used for your exam with your provincial or territorial apprenticeship authority.

Red Seal Canada provides independent study material. It is not affiliated with or endorsed by the Red Seal Program, the Government of Canada or an apprenticeship authority.

Privacy questions

Read the Welder Prep privacy policy or email admin@redsealcanada.com.